Here are quotes from some of our patients who were interviewed during our first CQC inspection in November 2012:
“I’m very pleased overall with the practice. I’ve never at all thought I was under pressure to have unnecessary treatments done and I’m confident my dentist gives me the dental care I need.”
Another patient said, “I’m always impressed with how clean and tidy the surgery room is. It looks clinical like you’d expect and it gives me confidence that things are run in a professional way.”
A further patient said, “The staff are very helpful and polite to me. I’m always told what the treatment will cost and how long it will take.”
Our last CQC inspection took place in September 2017 and again passed all five fundamental standards.
Our aim as a practice is to provide a professional service in a pleasant and relaxed environment, while providing high quality dental care. Our dentists and hygienists pay particular attention to the following:
Our Quality Assurance programme enables us to look at outcomes of treatment and the quality of service we provide. Here are some examples of what we do in our Whitstable dental practice:
Kelvin House Dental Practice at Whitstable, is a Gold member of the British Dental Association goodpractice scheme. This means that we have been a member for over 10 years (since the very start of the scheme).
Other documents that relate to Quality Assurance include:
This is a brand new initiative, launched by the British Dental Association. We see membership of the scheme as a way of telling our patients that we are committed to working to a standard of Good Practice set by the profession’s national association.
The BDA goodpractice scheme is built around ten commitments: about how the practice is managed and how we look after our patients.
Kelvin House Dental Practice is a Denplan Excel accredited practice.
Kelvin House Dental Practice is part of the Denplan Excel Accreditation Programme. We are committed to the following principles:
If you have a concern or complaint, please let us know via reception and we will deal with it properly and speedily through our in-practice procedure. We would be happy to discuss whatever it is with you, and hopefully resolve the matter quickly and informally. A copy of our Complaints Procedure is available for download.
If any complaint cannot be resolved in-house, Denplan has a fully independent mediation service, while an independent complaints procedure for private dental care is now available via the Dental Complaints Service which is funded by the General Dental Council. NHS complaints are dealt with by PALS (the Patient Advice and Liaison Service) who can be contacted on 0800 085 6606
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